Organization in-a-box Offers Dedicated Customer Support
We understand that companies today expect great customer service as a part of doing business. However, few provide their clients with support options. At Organization in-a-box, we believe different clients have different support needs. We offer several types of support as part of your subscription to PTO in-a-box.
Volunteer Management Software Support
Our most valuable asset is our unparalleled reputation for customer service. It includes several types of support as part of your subscription.
Basic Support Plan
As part of our basic Customer Care Program, we include the following services free of charge with your monthly subscription.
- Basic Support Plan
- Email access to customer support staff
- On-line access to frequently asked questions (FAQs)
- On-line help included in the platform
- Complimentary training webinars
- Free weekly tips and techniques via webcast training
- Configurable Support Desk
- Free software updates and upgrades
- No maintenance fees
- Data backups every 15 minutes
- Guarantee of 99.6% uptime
Extended Support Options
In an effort to provide the most complete customer support possible, we also offer additional support, service and care options, at nominal fees.
- Individual/custom issue telephone support, at an hourly rate
- Extended telephone support plans, for a monthly fee
- Outsourced system administration, including remote system administration and management, for a monthly fee
- Custom services and support, via our professional services team, at an hourly rate